Professional Medical Practice Management for Practice Principals & Admin Staff

Training developed by industry professionals for practice principals and administration staff, providing a progressive career path from administrative to managerial roles within the practice.

UNE Partnerships offers training programs in Professional Practice Management via distance education (online / correspondence) and also via a series of workshops, where you can learn in a face to face environment.  Many of our students have commented in the past that they enjoy this experience and gain a great deal from the industry respected trainers and the opportunity to network with other students. 

UNE Partnerships offer members (or staff of members) of the following organisations a substantial discount on both distance and workshop programs:

  • Australian Association of Practice Managers
  • Australian Medical Association
  • Australian General Practice Accreditation Limited

Workshop-Based Courses for Medical Practice Management

We also run customised workshops for corporate groups, such as government departments and large organisations. For further information on how UNE Partnerships can assist with training specifically for your organisation, please email

Case studies and examples use medical scenarios, so that you can apply management theory to your practice and profession. The assessment tasks are often centred on your own practice: budgets, business plans, updated policies or procedures and other potential developments; this is a valuable by-product of the assessment process.

The combination of the Certificate III, Certificate IV and Diploma courses covers different skill sets and/or levels of seniority within the medical practice; they may be relevant to several different staff members or as part of a longer term development path for a single staff member.

Professional Practice Management Programs

Certificate III in Business Administration (Medical)

Targeted at people working in office reception and other administrative tasks within a medical, specialised or general healthcare practice.

Certificate IV and Diploma options

Our Certificate IV and Diploma qualifications in the Professional Practice Management Program are pitched at differing levels of responsibility within the roles of Office Manager, Practice Manager or General Manager in a health practice. To help you decide which level is right for you please speak to one of our course advisers. 

Certificate IV in Business - for health practice managers

This course is ideal for those leading a reception team who also have a role in marketing with a customer service focus. This qualification is also ideal for those new to the sector who want to develop specific skills in practice management.

Certificate IV in Frontline Management - for health practice managers

Designed for people responsible for the operational management of a practice or who lead a team within a professional practice structure. It is also an excellent qualification for people new to the sector and who want to develop the necessary skills and knowledge to work within a practice.

Bridging Program

This course is designed for those who have successfully completed the Certificate IV in Professional Practice Management and who wish to complete the Diploma of Professional Practice Leadership.

Participants will be enrolled in the Diploma but will have reduced assessment requirements due to completion of the same elements in the Certificate IV course, and will receive the full Diploma of Professional Practice Leadership qualification upon successful completion.  Participants will receive credit for two units of competency upon enrolment in the Diploma (BSBWOR402A and BSBRSK401A).

Diploma of Professional Practice Leadership - for health practice managers

This course has been prepared for experienced health practice managers having a wide range of business responsibilities, possibly including strategic advice and high-level support to the practice’s principals.


Discount for UNE Partnerships students and alumni

All UNE Partnerships students and alumni are entitled to a 10% discount on the following for their practice:

  •  The Mediprotect General Practice (Staff & Entity) Professional Indemnity Insurance Policy, and
  • The Mediprotect Health Professional  Plus Commercial Business Insurance Policy (property/public liability/money/ glass etc)

For more details please contact Mediprotect.


T: 1800 066 128
P: +61 2 6773 0000
F: +61 2 6772 5230



  • AMA
  • AAPM

Speak to a Course Advisor - call tollfree: 1800 066 128  

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