UNE Partnerships offers a range of qualifications from the Public Sector Training Package suited to those employed in a variety of roles across the public sector.

Certificate IV in Government (Statutory Compliance) - Module Outlines

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Uphold and support the values and principles of the public service (PSPETH401A)

This unit covers the ethical conduct required of those in public service and the responsibility to encourage ethical conduct in others - colleagues or supervised staff. It includes contributing to an ethical public sector workplace and participating in ethical decision making.

Deliver and monitor service to clients (PSPGOV402B)

This unit covers delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service.

Value diversity (PSPGOV408A)

This unit covers promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation’s responsiveness to the community. It includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

Use advanced workplace communication strategies (PSPGOV412A)

This unit looks at the use of advanced communication skills and strategies for interacting with internal and external customers and clients.  Interacting includes dealing with complex enquiries or complaints, giving directions, managing meetings and giving presentations in the workplace or to the public.

Apply government processes (PSPGOV422A)

This unit deals with the ‘machinery of government’ and provides a brief history of the development of government in Australia and the attendant public service structures. It also covers government protocols and appropriate processes in the development and application of policy and procedures.

Encourage compliance with legislation in the public sector (PSPLEGN401A)

This unit overviews the legislation which governs the public sector environment. It will  concentrate on legislation governing public sector employment behaviour with reference to assisting others to comply with legislative requirements and how to act on non-compliance.

Support policy implementation (PSPPOL404A)

This unit covers the identification and application of policy in a public sector work environment.  It addressed the three elements of competency - identify relevant policy, implement policy and monitor and report on policy implementation.  It also looks at what a policy is, different types of policy, how it is developed, consultative processes and the role of the public sector in policy development.

Implement workplace safety procedures and programs (PSPOHS401B)

This unit covers implementation of the organisation’s occupational health and safety policies, procedures and programs by those with supervisory responsibilities, to meet occupational health and safety standards.

Exercise regulatory powers (PSPREG401C)

This unit covers the exercise of powers under the organisation’s enabling legislation, and other relevant legislation for regulation, monitoring, inspection and investigation. It includes establishing regulatory powers, applying enabling legislation, utilising other legislation and standards, and working with other organisations.

Promote client compliance (PSPREG402C)

This unit covers provision of information, encouragement and advice by personnel in regulatory/compliance/law enforcement roles in one‑to‑one and group situations to raise awareness, encourage understanding and improve compliance with legislative requirements and/or standards. It includes advising and assisting clients to comply with legislation or standards, and implementing communication strategies to improve compliance.

Assess compliance (PSPREG403B)

This unit covers risk assessment, monitoring of situations/environments/behaviours, and analysis of information to assess compliance with legislation and/or standards. It includes monitoring areas under own jurisdiction, receiving or identifying allegations of non‑compliance, and conducting research to determine levels of compliance.

Investigate non-compliance (PSPREG404C)

This unit covers identification of possible non-compliance and recommendations for ensuing action. It includes initiating a preliminary investigation to confirm non-compliance, and planning, conducting and finalising the investigation.

Act on non-compliance (PSPREG405B)

This unit covers the competency to issue advice, instructions, warnings, notices, fines and other actions in response to non-compliance situations. It includes attending situations where non‑compliance is suspected/alleged, and taking action on non‑compliance.

Produce formal record of interview (PSPREG407B)

This unit covers the competency to conduct and produce formal records of interview with suspects. It includes preparing for the interview, conducting the interview, and completing the record of interview.

Gather information through interviews (PSPREG411A)

This unit covers gathering information through interviews that do not result in a formal record of interview in the legal sense. Interviews may be conducted in a range of locations for a range of reasons. They may be overt or covert. The unit includes preparing for the interview, conducting the interview, and reviewing and correlating interview information.

Advise on progress of investigation (PSPREG418A)

This unit covers ongoing review of activities throughout an investigation to ensure the effective outcome of the investigation. It includes summarising and reporting on the progress of an investigation, identifying and analysing problems and recommending further action.

Finalise report on investigation (PSPREG419A)

This unit covers the requirements for completing investigations, reviewing the process and reporting results. It includes finalising the investigation, handling complaints and appeals, preparing an investigation report and using investigation outcomes.