The Frontline Management Program provides essential skills of supervision, team building, delegating and conflict resolution - an excellent induction program for newly promoted staff.
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Employability Skills - Certificate IV in Frontline Management
Employability Skill Industry/enterprise requirements for the Certificate IV in Frontline Management include:
Communication
- communicating with team members and management to ensure open communication channels and to clarify issues
- resolving conflict and disputes in the work team
Teamwork
- being a role model for other team members
- consulting and developing objectives with the work team
Problem solving
- developing risk management approaches
- developing techniques to address faults and inefficiencies
Initiative and enterprise
- identifying and developing opportunities for improved work practices
Planning and organising
- monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
- preparing work plans and budgets
Self management
- actively seeking feedback on own performance from clients and colleagues
- prioritising tasks
Learning
- coaching and mentoring colleagues and team members to support the introduction of change
Technology
- using business technology such as computer programs and telecommunications to collect and manage information
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive
BSB07 Business Services Training Package (Version 1) Extracted from PDF generated: 12 December 2007
© Commonwealth of Australia, 2007 To be reviewed by: 31 December 2010