The Frontline Management Program provides essential skills of supervision, team building, delegating and conflict resolution - an excellent induction program for newly promoted staff.

Certificate IV in Frontline Management

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Training Suitability

Supervisors with a technical/trade background now  supervising others including team leaders, project managers, office managers, leading hands, coordinators and forepersons.

QUICK REFERENCE
Full Qualification:	Certificate IV in Frontline Management (BSB40807)
Delivery Options:	Corporate Groups Individual students via distance education Traineeships
Enrolment:	Download Enrolment Form
Candidature:	24 months
Study Workload:	Estimated 4 hours per week over a 24 month period, although it is possible to finish in a shorter period.
Entry Requirements:	No prior qualifications are necessary, however minimum of Year 10 numeracy and literacy is required to demonstrate competencies. Would assist in learning if participant was currently employed in a supervisory role.
Cost:	$2700 - Payment Plan Available
All inclusive fee:	Comprehensive study package including course guide, study notes, online resources, activities, readings, assessment tools plus full administrative and academic support.
Course Modules :	Theme 1 - Leadership Show leadership in the workplace (BSBMGT401A) Implement continuous improvement (BSBMGT403A) Theme 2 - Teams Promote team effectiveness (BSBWOR402A) Establish effective workplace relationships (BSBWOR401A) Develop teams and individuals (BSBLED401A) Theme 3 - Operations Implement operational plan (BSBMGT402A) Manage projects (BSBPMG510A) Theme 4 - Workplace Safety Monitor a safe workplace (BSBOHS407A) Identify risk and apply risk management processes (BSBRSK401A) Theme 5 - Customer Service Coordinate implementation of customer service strategies (BSBCUS401A) Module descriptions
Employability Skills:	Employability Skills for each qualification have been determined by the Department of Education, Employment and Workforce Relations (DEEWR). These skills are required to gain employment, or establish an enterprise, to progress within an organisation to expand employment capability, with the aim of achieving individual potential and contributing successfully to organisational strategic outcomes. These include - Communication - Teamwork - Problem Solving - Planning & Organising - Self management - Learning - Technology Employability descriptions
Assessment:	The assessment is composed of work-based assignments and satisfactorily fulfilling the requirements of the competency record.
Learning Pathways:	Available to higher awards
Detailed Brochure:	Available on request

SKILLS OUTCOME

At the successful completion of this course students will be able to:

• become an effective team leader
• be a proactive and innovative contributor
• be recognised as someone who can plan and consistently reach their goals
• develop an effective and efficient team-oriented environment
• achieve greater profits and strategic outcomes.

RECOGNITION OF PRIOR LEARNING (RPL)

Given that some participants may already be able to demonstrate their competence in some units, a recognition of prior learning assessment process is available to acknowledge skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.