Our progressive Business Management program is designed to develop capability and challenge participants to be adaptive and responsive to the dynamics of the marketplace.

Employability Skills - Advanced Diploma of Management (Human Resources)

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Employability Skill Industry/enterprise requirements for the Advanced Diploma of Management (Human Resources) include:

Communication

• consulting, questioning, clarifying and evaluating information
  
• interpreting customer needs
  
• negotiating budgets and plans and then re-developing as required to meet organisational needs
  
• negotiating with internal and external stakeholders
  
• utilising excellent interpersonal skills, and producing a wide range of reports and making presentations as required

Teamwork

• briefing various personnel on their roles and responsibilities regarding the implementation of the marketing plan
• coordinating resources and developing systems to manage team and individual performance
  
• defining performance measures and working collaboratively with team members
  
• identifying performance gaps and taking remedial action for underperformance

Problem solving

• collecting and analysing data
• comparing and contrasting data
• conducting situational analyses
• developing and managing risk and contingency plans
• developing strategies for improvement
• performing cost benefit analyses, budgeting, assessing and managing risk

Initiative and enterprise

• evaluating and improving market performance
• identifying strengths and opportunities within organisation's projected capabilities and resources

Planning and organising

• managing human resources strategic planning
• collecting, collating and analysing information using appropriate workplace business systems
  
• developing customer acquisition and retention strategies
  
• developing systems that are flexible and responsive to changing circumstances
  
• evaluating processes and making changes as required
  
• planning and managing resource acquisition and deployment within budgetary constraints
  
• planning for contingencies

Self management

• applying discretion and judgement within complex environments
  
• managing own time and performance
  
• using judgement in planning and in selecting and allocating resources
  
• working within organisational policies and procedures and legislative requirements

Learning

• coaching and mentoring others to acquire new knowledge and skills
  
• providing learning and development opportunities

Technology

• creating presentations using a range of media
  
• using computerised systems, software and telecommunication devices
  
• using technology to assist with the management of information and to assist the planning process
  
• using technology to record and generate ideas

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive
BSB07 Business Services Training Package (Version 1) Extract from a PDF generated: 12 December 2007
© Commonwealth of Australia, 2007 To be reviewed by: 31 December 2010